Refund Policy

Non-Returnable Items

We do not accept returns or offer refunds for:

 

• Custom or personalized items

• Made-to-order products

• Digital downloads, if applicable

• Sale or clearance items, if marked final sale

 

 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery at Latidesignco@gmail.com with:

 

• Your order number

• A description of the issue

• Clear photos of the item and packaging

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Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

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Return Requests for Eligible Items

If we approve a return for a non-custom item, the item must be unused, in its original condition, and returned in the original packaging if possible. Return requests must be made within 7 days of delivery.

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Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

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Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or the item arrived damaged or defective. Return shipping costs may be the responsibility of the customer unless otherwise stated.

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Cancellations

Orders may only be canceled within 24 hours of purchase, unless production has already started on a custom or made-to-order item.

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Policy Updates

We reserve the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page.